Archive for Lissa Duty – Page 2

Honoring the Women in My Life …. International Women’s Day

Today is International Women’s Day … I thought I would honor some women that made a difference in my life. I am going to name a few that have affected me from my younger years and then move into the current.

Mary Gregory, mom.  My mother taught me at the age of 2 years old that you can have a business, be a successful women and a mom.  She raised 5 children by herself, while building and running a successful marketing business after my father left her and 5 children alone with no child support.  Believe it or not, she could be yelling at us one minute and having a professional phone conversation the next. (It’s always been a family joke – we all learned how to cry in one breath and answer the phone professionally the next. In other words, turn on our emotions and turn them right back off.)

Jimi Bratt, (@jimibratt) sister.  She taught me that if I asked just right I could get whatever I wanted from mom. (She did after all have her own Dillard’s credit card, when we were growing up.) Later this translated into learning to ask for what I want and working until I got it.

Dr. Helen Harkness (@careerdesign), first real job (besides mom and the pizza phone girl). .  She took me under her wing and taught me how to communicate with successful professionals in career turmoil, write resumes and score career assessments among a few things. She challenged me to learn new things in technology (because she sure wasn’t going to do it). My job was everything at the age of 18 from answering the phone, doing the dishes to taking out the trash.  I learned no job is too small or insignificant.  The most important thing I learned from her is to never stop, don’t cut yourself short and be passionate in whatever you do.  I still work with Dr. Harkness virtually. She is a woman of passion and purpose. You all should know her.

Stephanie Cross (@stephaniec2c), 1st social media job. Special thanks to Stephanie for responding so quickly to my email that day in April of 2009.  I emailed her and said “I am a quick learner and love social media. If you ever need some part time help let me know.”  I got an email back the same day that said “yes” and pretty much you’re hired.  We had a conference call about her client’s projects, emailed everything I needed to know about the clients and I set up three social media campaigns and started managing them for her.  She took a chance on me and I appreciate her confidence in my skills. Without her I wouldn’t have started my own business, LissaDuty.com in September of 2009.

Ana Lucia Novak (@AnaLuciaNovak), online connection, social media strategic partner and friend. I connected with Ana online when she was managing a social media campaign of a former client I was contracted work with while at another social media company.  I sent Ana some content to use for the client and got a message back “Please call me.”  We became fast friends and started sharing social media strategy. Ana has a wealth of knowledge, information and resources. She shares it abundantly with all that will listen.  Ana and I have become strategic partners on many adventures and I can’t wait to travel to San Francisco to meet her in person.

Natalie MacNeil (@nataliemacneil), connection to someone with online clout.  One day while surfing the web for blog posts about Twitter, I came across a blog post “30 Women Entrepreneurs to Follow on Twitter” on Forbes.com, written by Natalie.  I immediately followed everyone on the blog post and Natalie.  If I hadn’t found that blog post I wouldn’t have meet Shelly Kramer, Vicki Flaugher(@SmartWoman)  or Coree Silvera (@MarketLikeAChik)  to name a few.  I learned from Natalie, who I consider a close friend, that I can reach out to those, even out of my circle of immediate influence and become their friend online by being myself.  Natalie is a kind, generous person and I am definitely better for knowing her. Do check out her blog, She Takes on The World. I read it daily and recommend you do too.

Patty Farmer (@pattyfarmer), an online connection that I took offline.  When I decided to start my virtual assistant and social media marketing business I started growing my connections on Facebook, LinkedIn and Twitter.  I connected with Patty Farmer on Facebook, then Twitter.  We immediately started chatting back and forth.  I registered to attend a Twitter meetup Group and Patty sent me a message that she was going to be there also. If she hadn’t sent me that message I might not have joined BizLink Networking (Hot Pink Mamas & Red Hot Papas) and wouldn’t have meet the next person in this blog post. Patty has coached me on marketing through numerous conversations via phone and in person how to brand myself offline, which definitely plays into my online marketing also.

Michelle Ketterman (@expertinventory). I don’t even know where to start with this woman. She is a jack of all trades kinda of gal.  She encouraged me, built up my ego and gave me the confidence to continue moving forward with my social media business when business was slow, draining on my marriage and then going through a divorce. Michelle’s has a true passion for helping people succeed in whatever they do.  Thanks Michelle for helping me to remember my value, when I didn’t.

Robin Moss, (@robinatribit) professional and personal friend. I met Robin at the DFW Social Media Marketing Meetup and we immediately started talking about Twitter.  At that time Robin’s online presence was there, but not as established as it could be.  We connected and she actually hired me to do some Twitter training with her. She knew what to do, but just needed someone to stay on her about doing it.  She took my advice and her marketing experience and has grown her online Twitter presence from 400 following her to over 2400. Robin also taught me not to barter my services. She said “someone always gets the short end of the stick”. That is still my motto today.  Thanks, Robin! (Also, a special thanks to Robin for listening to me talk about my failing marriage on and on for hours.)

Victoria Warner (@victoriawarner), attorney.  I connected with Victoria actually during a social media presentation I was giving on the “Not So Secrets ‘Secrets’ to Social Media Marketing”at Dr. Harkness’s office.  Victoria is a great attorney and has helped me through all aspects of my divorce.  I am so thankful when I sent her that Facebook message at 6:00 am on a Monday morning that said “Call me ASAP.  I need a divorce” the phone rang a few minutes later. I still remember the look on my ex’s face when he said “You already have an attorney?”, when I hung up the phone from Victoria.  It was priceless and gives me a great laugh today.

Shelly Kramer (@shellykramer), online friend.  Shelly is another friend with clout.  She doesn’t act that way though.  Her ego is small and her generosity big.  She is honest and sincere in everything online, rather it’s to her benefit or not.  She states her opinion and is never afraid to do so. Shelly, thank you for reminding me to be authentic and genuine online on a daily basis.

Erika Napoletano (@redheadwriting), online friend. This woman has a passion for honesty and tells it exactly like it is every time, no holds barred.  She writes exactly as she thinks it, profanity and all.  You will actually get a B**** slap or two from her on a weekly basis. She writes with passion and reminds all of us that we need to be authentic and if not, she will call you on it via a blog post. Erika’s writing on her blog, Red Head Writing is Rated R usually, but still quite worth the read.

Friends, as you can see these are just a few women and the stories how they have inspired me and continue to on a daily basis.  I could go on and on with names of women and the stories, but I only allow myself so many words for each blog post and I have already went way over.

Please share below a story of a woman and how they inspired you! Don’t forget their social media links and yours!

Are you really secure online? or Do you just think you are?

Are you secure online? or Do you just think you are?

In teaching social media training sessions, I discuss online security and safety. I especially discuss sharing personal information and privacy settings on Facebook and other social networking sites, i.e. LinkedIn and Twitter.

More often than not, clients and attendees are absolutely convinced their social media profiles are safe and secure. I immediately have them check a few Facebook settings. Then they start to listen closer and start making adjustments to their privacy settings. I haven’t found anyone that doesn’t have at least one thing they should be doing differently. A new set of eyes can provide a perspective and insight you hadn’t thought about.

Before I get started, I need to recognize Michelle Ketterman of The Inventory Experts. Her company inventories residents and business property, furnishings, equipment and valuables. In case of theft, fire, flood, tornado, etc …. Her clients will be able to quickly get their inventory to their insurance company and get all their damaged inventoried items replaced promptly and at a the right value.  As Michelle says, “a picture can be worth literally a $1000.” Every time I hear her say this I snicker. What a tagline …. that is another whole blog post! LOL!

While Michelle’s focus is on offline security, she suggested I write a blog post about online security, specifically relating to social media because like many others, she thought her profiles security settings were configured correctly. Needless to say, she realized how unsecure her settings actually were after only 10 minutes of reviewing basic settings with me.  With the seemingly constant changes, as part of her normal business, Michelle now has me regularly double check her social media security settings.

I couldn’t cover everything one post, but the following are the most common security threats:

Facebook

  • Date of Birth.  Facebook requires your date of birth, and often people have it set to visible to their Facebook friends.  Change this setting to make the year of birth not visible. Several of my clients use a fake year making them a few years younger or older.
  • Address.  Don’t list your physical address on Facebook and don’t share your real city if you live in a small town.  i.e. Frisco, Rockwall, Royse City, Allen, etc….  List a major metroplex area like Dallas, Fort Worth, San Antonio, San Francisco. You get the idea. Yes, again, they could probably go out to Google and find your exact address, but let’s not make it easy on them for Pete’s sake!
  • Information your friends are allowed to share about you. See One of My Facebook Secrets for details how to view and correct this issue.
  • Friends. Restrict who can see your friend list to at those that are at least your friends already. You can even break this list down further and make it so they can only see mutual friends.

Passwords

Do you need a Facebook Privacy Tune Up? In one hour I show you hands-on techniques to optimize your Facebook Privacy Settings (order the Social Media Evaluation). This social media consulting session can focus on what you choose to discuss from Facebook Privacy to content to share on Twitter. You can also get a Tune Up of your Facebook Profile and Privacy settings that I complete independently. Contact me for details Lissa@LissaDuty.com.

In my consulting sessions, the client tells me their needs and the training is focused on those areas. Yes, you read that RIGHT, a social media consultant that will teach you what you want to learn, vs. what they think you need to LEARN!

Now it’s your turn – share a tip below regarding something you learned about your online security and how you fixed it! Look forward to hearing from you!

Are you Influencing your Social Network?

I was reading a blog post by one of the branding greats, Chris Brogan about influence and it inspired me to think about and write the following ….
 

Are you Influencing your social network?

I think influence is about not only who knows you, who you know, but of those that do know you … how do they think of you? Do they recommend you? Do they immediately think of you when they hear a certain word or phrase. This all relates back to branding and influence both ….
  • Are you their go to expert for your industry?
  • Are you branding yourself effectively?
 These are the questions I think of relating to my influence and online presence:
  • Do I let my audience know I specialize in social media marketing?
  • Do I talk enough about Facebook, LinkedIn or Twitter?
  • Do I talk too much about Facebook, LinkedIn or Twitter?
  • Do I share information that allows my audience to connect with with me on a professional and personal level?
  • Do my connections recommend me to their network because of my expertise?
  • Do those connections turn into emails, phone conversations and clients?
I challenge you to write down a minimum of 5 questions to ask your social networks, inner circle of friends, strategic partners and your family.  Find out if you are influencing them! If not, your influence is not where you need it to be and your branding focus needs to be put back on track!
If you think you could use some help in this area, do check out my Social Media Marketing Coaching specials I have running thru December 31st. I would be glad to help you increase your influence and expand your brand awareness globally!
Please share who influences you, the questions you would ask of your network about your influence and share what you would want us to know about you.  Your comments and feedback helps all of us to grow and learn.

One of My Facebook Secrets

Do you want to know one of my Facebook secrets that I only share in my Facebook training class? First you are going to have to read some background and inspiration for this blog post before I give you my secret. I know . . .I know …. I am so pushy! LOL!

I teach Facebook using the phone/Skype and remote connection software to teach my clients how to use and customize their Facebook accounts hands on. I also teach Facebook in a classroom environment. Facebook users from all skill levels take my class and they always learn something new; even long-time users. I have to admit I love, LOVE, love it every time and it does good for my ego!

Last week I was talking with my friend on the phone, Jane Doe (she will remain anonymous in this blog post)! She is quite social media savvy, on Facebook and Twitter both. We were discussing Facebook lists, fan pages, etc … I asked her this simple question:

“Have you customized your privacy settings on Facebook?”

Of course, her response was yes.

I followed up with “Have you gone into Applications & Websites and customized the settings to limit what information your Facebook friends can share about you?”

She responded yes, but I could tell she wasn’t quite sure of the question I was asking.

I walked her through checking her settings and we found that she hadn’t tweaked this area. According to her current settings, her Facebook friends were allowed to share everything about her with third party applications (i.e. games, websites, etc …)

She hadn’t even seen this area before, just as many times in many other conversations I have had, others haven’t either. Of course, we fixed her settings and she is nice and protected now!

Have I tortured you long enough to share the secret yet? Here are the instructions and screen shots to show you how to check your settings for this area and fix them.

  • Log into your Facebook account
  • Click on Account on the right hand side
  • Click Privacy Settings

Click Edit Your Settings under where it says Applications and Websites. It’s on the bottom left hand side.

Click Edit Settings

I recommend deselecting all boxes, except your Website, Education and Work.

I figure if third party apps want to know my website and share it somewhere, more the power! I also welcome them to share the name of my business, since I am self employed.

Of course, click Save Changes! This is important!

I recommend you look through each of the areas on this page and customize your settings. It is important you understand what you are sharing with Facebook, but also with all social networking platforms I pay close attention and detail in all my training sessions what each item means and how to determine what you want to share.

Now that I have shared one of my Facebook training secrets with you, share with me! Ask yourself these questions:

  1. Do I really understand Facebook? Do I know the difference between a Status Update, Wall-to-Wall update and a private message? Do I feel vulnerable when I am online?
  2. Do I know how to customize my status updates by targeting lists? When I share something personal about my family am I sharing it with everyone? What kind of risks am I exposing myself to? Also, what about your friends & family? What are you allowing others to know about your Facebook friends?
  3. Do I have my photo album settings set so that I only share what I want and with whom I want?

If you answered NO to any of these questions, check out the details for my Facebook Coaching session.

Get the social media help you need TODAY …. Before you REGRET it in the FUTURE! You might not even realize you need it until we talk! Feel free to email me any questions.

Friends, I would ask one last thing: Please share will me if you feel comfortable, did you have this setting already adjusted properly? If so, did you find it on your own or did someone tell you to look for it? Do you have a Facebook secret you want to share? Comment away …..

Is your Social Media in the RED or the BLACK? #BlackFriday

Is your Social Media in the RED or the BLACK? #BlackFriday

Every year I go shopping on Black Friday and I have been planning my route and purchases, it got me thinking about my clients’ social media and what I do to help them get out of the RED and into the BLACK. I decided I am going to share some information to help YOU get out of the RED and into the BLACK. First, let me give you a little background on BLACK Friday.

BLACK Friday has many meanings. The one that triggered this blog post is the one for retailers.  The Friday after Thanksgiving is known to be one of the largest shopping days each year and many stores run huge sales and open extra early to encourage extra foot traffic. It got the name BLACK Friday because many retailers that were running in the RED often sell enough merchandise to put them in the BLACK on this day and throughout the remainder of the holiday shopping season that follows up to Dec. 24th.

I want to ask you to read the following and consider is your social media in the RED or the BLACK?

1. Do you log into your Facebook, Twitter or LinkedIn account because you feel obligated? Do you think to yourself I have to go in and post a status update/send a Tweet because I haven’t done it today, this week or this month? Are you only doing enough to get by?

If you are using social media as a strategy to grow your business, consulting practice, sell books, websites, whatever your business may be and you are posting status updates because you feel obligated – STOP! If all you are doing to work your social media is an obligatory daily, weekly or maybe even monthly update DON’T bother.  For social media to work for you and your business you need to have a presence ONLINE on a repeat basis. Remember, customers do business with those they “Like, Know and Trust”. You are not achieving this goal with your obligatory updates. You are wasting your time and energy. (Sorry to be so direct, but part of my relationship with my readers is based on honesty and forthrightness!)

You need a structured plan, great content, ideas and a presence that one update will not get you. You need to be using groups, discussion boards, chats, conversation and comments to establish a relationship with your connections and a rapport that you can not achieve with an obligatory update.

2. Do you tweet on Twitter, post status updates to Facebook, or LinkedIn, etc…. on a regular basis, but only have 20 people following/friends/connections? Do you get any “Shares”, “Likes”, “Comments” or “Retweets”?

Part of social media is a numbers game.  I am not saying you need to have 10,000 etc… connected to you online for social media to work, but you do have to have an audience, i.e. when on Twitter your Tweets are seen by those following you. A new person to Twitter doesn’t always understand/realize that if you only have 20 followers only 20 people are seeing your Tweets, maybe.  If they are not online when you send the Tweet they may never see it.  I will see many times someone on Twitter sharing great content, but have no audience. I immediately realize (1) they don’t understand this concept or (2) don’t know how to get more followers.

Shares, Likes, Comments and Retweets: This is a great way to know and see if (1) people are actually seeing your updates and (2) see if you are sharing the kind of content  your followers/friends/connections are interested in reading.  If you don’t know what I mean when I say “Shares”, “Likes”, “Comments” or “Retweets”, or ever get them, your social media is in the RED.

3. Are you still logging into Twitter, Facebook, LinkedIn, etc… via a web browser? i.e. Internet Explorer, Safari, Firefox, etc…. to view and post status updates.

Using the web browser to access your Twitter account is good for some things, however there are better tools available to help you manage your social media accounts. Tweetdeck is my favorite! Hootsuite is another popular tool for this purpose. There are many to choose from. You can actually use Tweetdeck to view Tweets of those your are following, and the Facebook and LinkedIn updates of your friends/connections.

You can use a Tweetdeck to post updates to your Twitter, Facebook Profile, Fan Page and LinkedIn accounts.  You can select which accounts get which updates and you can even schedule them in advance. It’s important to have activity on your social media accounts throughout the day at peak times, not just when you have the opportunity to be online.

I hardly every log into Twitter through the web browser, Tweetdeck has integrated all most all of the features available on Twitter through the browser to work with the Tweetdeck.  You still will log into your Facebook and LinkedIn for important aspects of social media.  I actually just teach/coach on using the Tweetdeck to schedule updates to Facebook and LinkedIn.  Everything else within these social media networks you will do through the browser for the most part.

4. Have you heard of the tools I mentioned above and you keep thinking to yourself I need to learn about them and be using them more? Or are their names Greek to you? Have you tried to use these tools and they confuse you?

Ask for help!!! Ask friends using these tools to teach you, go to YouTube and search for tutorial videos others have made on how to use them. You may find the best and most cost effective route in the long run, when you consider your time, energy and frustration is to hire a social media professional to teach you.

As part of the social media coaching services I offer training on Tweetdeck. I coach my clients on how to create a presence on social media, how to use each social media tool and understand whatever thing means. We focus on marketing strategy and maintenance, which can be performed mostly through a Tweetdeck, one centralized area.

5. Have you claimed your business listing on Yahoo Local, Google Places, Bing Local, etc …? Are you using Ping.Fm, Google Reader, Social Oomph and Twellow? Do you even know what these sites/tools are?

If you aren’t REGISTERED on them this is a sure sign your social media is in the RED.

Does this blog post trigger more questions for you? I am going to stop here and close with this advice:

Learn the best way!
Increase your followers/friends/connections!
Stop with the obligatory updates!
Share tips, content and resources!
Ask for help!

If you want to get your social media out of the RED and into the BLACK use the acronym above as a guide!

I look forward to your comments, feedback and tips! It’s an important part of learning for all of us! So comment away!  Thanks in advance for “Commenting”, “Liking”, “Sharing” and “Retweeting”! LOL!