Do You Love Yourself Enough?

How do you love yourself? Do you give yourself permission to seek training, education and resources to expand your knowledge base and online presence?

As a social media coach that has trained privately and in groups’ adults since 2009 on Facebook, LinkedIn and Twitter, I’ve been told over and over how the style of my social media coaching, the patience and focus I extend to the participant during the training pays off in dividends. Unfortunately, many have spent countless hours in time, and often financial investment before they ask for help! Are you one of these individuals / small business owners?

So many adults in today’s world know they need to be online, but don’t give themselves a chance to learn before diving in full force. You wouldn’t jump in a lake without swimming lessons would you? What about skiing? Lessons for that too … right!

Often times, you dive in unprepared and become overwhelmed, discouraged and intimidated. You spend day after day using social networking sites, getting limited or no results and all they are getting is nowhere fast!

This is where loving yourself comes into play! You need to give yourself permission to not be perfect in everything. You worry about what other professionals think if you don’t have all the answers, so they don’t seek out the training, education, information and ask questions to help you succeed online.

You can’t be all things at all times – at least not without some training to get you started. Perhaps the investment isn’t monetary. It’s an investment of your time.

• Reading blog posts is a great way to learn more about the power of social media. I recommend Social Media Examiner, Social Media Today, Windmill Networking and of course my own blog, LissaDuty.com, to get you started.  There are countless other ones out there that I love and read.
• Google – use Google and search out your questions! Seriously, I use Google all the time and ask it questions like “HTML Code to change Link Color”. Google will come back with tons of references that I can review on how to complete this action.
• Follow Other Social Media Influencers and see what they are doing online. I have to add here, realistically, you are not going to be one of these influencers anytime soon, just follow them and learn.  You will get ideas to incorporate into your social media strategy.
• Seek out a Social Media Coach. This is where I come into play.  I teach individuals and small business owners step by step hands-on how to use and understand these social networking sites. The 1^st part of each one of my trainings focuses on understanding what each aspect, link, word, etc. means to the individual / small business owner. To effectively use a social networking site, you need to understand what everything means and does – no assumptions! The 2^nd piece of that is teaching them how to use the site for their purpose.

So do you LOVE YOURSELF enough to INVEST in yourself?

If you need some social media coaching and have decided to invest in yourself I can help and have just a few spots left available at my 2011 pricing – $100.00 per two hour session. The rate will be $150.00 per two hour session, after these spots sell out. Not sure, I can help you, feel free to email me.

Your turn …. What steps are you taking / have taken in your business and online to expand your knowledge. What kind of training have you taken?

PS. Those that follow my blog know that stuff that happens in my day to day life is my inspiration … a friend (a guy – not a date, but kinda, maybe a date – if that’s possible) cancelled on me for tonight – Valentine’s Day of all days! He had a last minute business trip – duty calls – I guess! I must thank him since he inspired this blog post – he’ll remain anonymous at this point. I knew I wanted to write a Valentine’s Day post, but wasn’t quite sure how to spin it.  When he cancelled – I loved myself enough to tell him “Ok. Be safe” and move on. I didn’t spout off any tacky comments to guilt him. (Notice, I didn’t say I didn’t think any tacky comments! I came up with a few! LOL!) Hence, the title of this post, “Do You Love Yourself Enough”!

What Small Business Can Learn From Big Business In Social Media

The social media marketing world is chock full of examples of how businesses can use social media to engage audiences and drive conversation. There’s also a growing number of case studies that show how businesses can actually drive customer acquisition, lead conversion and the like — which are all better business metrics.

But small businesses are often left by the wayside since the case studies are typically focused on companies that invest thousands of dollars into their social media livelihoods. Still, the big companies can offer lots of ideas and even corollary examples for the small- and medium-sized business in this realm.

Most of the customer service models in social media (Comcast, Dell, etc.) were not started with great budgets or sizable teams. Instead, it was typically one person responding to individual Tweets. Sure, the companies quickly scaled upward once they realized how much of an impact social media customer service could make, but small businesses can still do it. And for not much more than time invested.

The revenue-driving case studies we’ve seen to date, like Dell’s $6.5 million in sales from its @delloutlet Twitter account (As of December of 2009, by the way. They haven’t updated the figure since.) or even Cold Stone Creamery’s $10,000 monthly sales increases (per store) thanks to eGifting on Facebook, are inspirations as well. No, not all small businesses have insatiable products with fans lined up out the doors to buy, but understanding the mechanisms used to track and credit sales to social channels is good learning for any business.

When you’re looking at case studies from existing businesses, even large ones, ask yourself a few questions to help understand what you can take from their learnings. Questions like:

1. What channel or communications method did they use to engage their customers? Can I use that same channel and replicate that type of method without adding a lot of time or cost to my marketing?
2. What mechanism did they use the measure their success? Can I use that same mechanism without adding at lot of time or cost. How easy will it be for me to capture that information?
3. Take away the fancy design, fact they probably used an agency or two and had a big budget. Do the tools exist to help me do this on a budget? Google the functionality to see if something exists (e.g. — “free Facebook contest application”).

We can emulate the big businesses out there, often times for a lot less investment than we think. It just takes seeing how other’s success is working and finding more efficient ways to produce it.

Of course, there’s a big advantage small businesses often have over large businesses, too. They’re more in tune with location and a local audience than larger ones. That means they have easier access and more relevant messaging for the end consumer than larger brands. That’s probably the one area of social media that empowers small businesses most.

You and your small business can learn how you can attack the advantages of small business at Explore Dallas-Fort Worth on Feb. 17 at Union Station Dallas. Mike Merrill will be talking about that exact topic. Not to mention, you’ll have lots of exposure to ideas and inspiration from some larger brands and exposure to some high-level strategic learning from national speakers and experts.

Join me, Brian Clark from Copyblogger, Tom Webster from Edison Research, Zena Weist of Edelman Digital, Chris Baccus of AT&T and more at Explore Dallas-Fort Worth. The day includes breakfast, lunch and a cocktail reception, great learning and networking and a one-month free trial of ExploringSocialMedia.com, a question-answer site and learning community. Next Friday will rock. I want you to be there.

Head on over to register. Just make sure to use the code LISSASVIPS to get $150 off the full ticket price. (Lissa’s cool like that … takin’ care of y’all and such.) We’ll see you on Feb. 17!

Special thanks to Jason Falls for this guest post contribution! (The first guest blogger I have had on my blog – not to shabby, if I say so myself! Next guest blogger – who knows! You better stay tuned! You never now what rabbit I will pull out of my hat next. ~ Lissa

Jason Falls is the CEO of Social Media Explorer, host of Explore social media marketing events and author of the book No Bullshit Social Media: The All-Business, No-Hype Guide to Social Media Marketing. Follow him on Twitter at @JasonFalls.

Do you have a backup plan for your business and clients if something happens to you?

Hey you, small business owner, sole proprietor, one-person business do you have a plan if / when something happens to you? This backup plan and a succession plan are essential and your responsibility as a small business owner. If you are like me, you have your plan all thought up in your head, but nothing documented. It’s time to get busy typing.

First, I want to share a little background on why I am saying this to all of you right now. Recently a young God fearing, beautiful, energetic, successful business woman, Denai Downs Vaughn was in a fatal car accident.  She not only left behind a beautiful little girl and a husband, but a business, a successful BlogTalkRadio show and had an Online Radio Summit planned out and starting very shortly with a colleague, Dale Little. It was a slap in the face for me and many of my friends, which are also many of hers! She was the exact same age as me.

I know, because I am there with you, something happening to you that makes it so you can no longer do business as usual, is a topic no one wants to talk about, think about, etc. However we have to do it! It’s ugly, scary and unpleasant, but it must be do anyway. This doesn’t necessarily have to be a death, as it was in Denai’s case, that makes it so you can no longer work. It can be a heart attack, stroke, or even a loss of limb. As much as we all would like to think we are in control of our fate, we are not.  We can control how we act, drive, the risks we take, etc., but we can’t control weather, tornados, Acts of God, or the actions of others.

I am a small business owner, a sole proprietorship and in many cases, a one-person shop. I do have a team that I bring in on a project-by- project basis, but in general it’s all on me. Every single Tweet, LinkedIn and Faceboook Page update for a client is completed by me.  The blog posts are put up on their websites and published by me. Their email newsletters are drafted and finalized by me.  The logins, passwords and the flow for these accounts are known only by me in most cases.

So what is my plan:

1.  After I complete the setup for a social media client on their accounts I will make sure I give them immediately the websites, logins and passwords for the accounts I created. Print off the logins and passwords and put in my lock box.

2. Backup plan – keep a close friend or relative (my sister in this case) updated on the background about my business. Where it is at growth wise and what kind of services I am doing. She doesn’t necessarily need every detail about who my clients are (she can get this from the lock box and computer records if the times comes where it is necessary), but she needs an understanding of how many clients I have / project scope etc.  (Sis, we are going to need to schedule a monthly meeting I think.)

3. Your team – document who your team is, what kind of information you trust/share with each one, their contact information, what your payment agreement is and the scope of work they complete for you. Print it off and put it in the lock box.

4. Outline – What you do for each client and when do you do it.  Of course I have this and you do to when you submit a proposal to them and get a signed contract back from the client, however you need this accessible easily in case something happens to you.

5. Colleague - You must talk with and designate a trusted professional in your industry with your skills set who can / will finish up the projects for your clients if something was to happen to you.

6. Successor – Is your business going to continue on with another owner if something was to happen to you. Do you want it to continue on? Do you want someone else to use your business name?  You need to document this information carefully and share with the person you designate in item #2.

The person you designate to know your backup plan – item #2 and item #5 the colleague can be the same person, but I don’t necessarily recommend that. You want someone #2 to make sure the colleague #5 is finishing the projects and keeping their commitments.  You might decide two have to colleagues that you designate. One to complete some of the tasks and one to complete the others, or the primary person and the backup person, who knows, something could happen to the first person at the same time as you.

7. Business Records - Document your system for how you keep account of your business expenses. Your spouse or backup plan person, as designated in item #2, will need to be able to organize these records for tax purposes, etc.

8. Business Debts – Document your monthly business expenses, who you pay what and when. Automatic drafts, etc. Your backup plan person will need to get these accounts closed and the automatic drafts turned off or determine if your colleague mentioned in item #5 has these same accounts, so she can finish the scope of work. Obviously, your colleague wouldn’t be able to keep all of the money made from the clients for the projects they complete if your business is still paying for the expenses attached to the individual clients.

Keep your business debts paid current. Try not to have any IOUs out there. If you pay your team flat rates per project, pay them promptly when they complete the project. If you pay monthly, document each occasion for each team member you owe them – a monthly history.

9. Keep your hard drive (yes, a techy word) organized – I know this one might throw you for a loop, but seriously, you know where and how you save your documents and records, but will someone else be able to make sense of it if they need to access the records later.

Make sure you have printed details on how you organize your computer files in the lock box. (For the non-techy, a hard drive is where are you files are saved are your computer.)

10. Passwords - If you are like me all of your clients’ logins and passwords are written down and documented, but all your login and passwords to your accounts (social media, bills, bank, etc) are in your memory. You don’t write them down because you are protecting yourself from getting hacked and someone stealing the file.

Write them down anyway, you may be protecting yourself by not documenting them, but that is the only person. You are not protecting your spouse, team, debtors, etc. when you don’t. If no one can access your accounts, how in the heck can they close them, pay anyone, etc.

Wow – what a TO DO list! I just shared 10 things with you to check out and act on, and in the process gave me many things I have to go do right now. I already have my #2 person picked out and designated, Jimi Bratt, and my #5, two people actually, Web Designer / Graphic Artist / Marketing Authority – Robin Moss and Social Media Marketing Consultant / Online Marketing Extraordinaire - Ana Lucia Novak, they already know – aren’t they lucky! LOL! Between the three of them, I know they will get my clients fixed up and finished out if an emergency was to happen.

What about you? Do you have a plan? It’s time for you to get busy and do some serious thinking?

It’s your turn … comment below the other steps you thought of that I need to do and the other steps everyone reading this post needs to do. Please comment away and remember, we are only as good as the friends and team we surround ourselves with.

P.S. This blog post is dedicated in Loving Memory to Denai Downs Vaughn. She was an inspiration to many. Please do keep her family and friends in your thoughts, say a quick prayer and end it with a WOOHOO for Denai, as she is with her maker now.

Twitter in Business for Success Tip #2

So you want to know the secret to my Twitter success that you can apply it to your Twitter business marketing strategy? You are not alone in the quest to learn what to tweet for success in marketing your business. This blog post is about Tip #2 in My Twenty Tips for Twitter Success.

Why are you reading this post – did one of your friends shared it via Facebook, LinkedIn or Twitter? Are you subscribed to my blog via email or RSS (f you aren’t certainly click & do so now! LOL!)  Perhaps the title of this post caught your attention, you are curious about My Twenty Twitter Success Tips!

As you may already know I love talking Twitter, teaching Twitter and playing on Twitter. My passion is helping small business owners and individuals use social media marketing sites, such as Facebook, LinkedIn, Twitter and now adding Google+ to the mix!

If you missed Tip #1 – “Register your account, SEO Optimize your Twitter Bio, and Upload a Profile Picture” you can read it here.

2^nd tip to achieving Twitter success:

Send your 1^st Tweet: Welcome your new friends – Don’t SELL in the tweet

What exactly do I mean? Often someone will register a Twitter account and wait to send their first tweet. They will go out and start following others, which is an invitation for them to follow back, but they don’t send any tweets out for the potential follower to judge who they are and what they are about. When you follow someone they look at your Twitter stream and see what you are tweeting to determine if they want to follow back. If you haven’t tweeted they have nothing to look at to help them to make their decision.

If you are tweeting and it is all self-promoting, they will decide not to follow you and perhaps even block you so you can’t even follow them. Here are a few samples of these no-no first tweets:

• Check out my website http://websiteurl.com! (If they want your website url it’s included with your profile information.)
• Follow me on Facebook http://facebook.com/IAmVain. (If they want you on Facebook that bad right away – they will go find you & ask for the link connect with you on Facebook.)
• Let’s connect on LinkedIn http://linkedin.com/in/MoreVanity. (Same as above – they will go find you or ask.)
• I need a job in the _________ industry. Can you help me? (They might really know someone or have a good lead for you, but if you seem too pushy before they even get to know you it will scare them off.)

Quick add: It is ok to send the above tweets out occasionally after you have grown your following and developed a relationship with your followers.

The first tweets you send need to be worthy of a read.  When I am setting up a new Twitter account or teaching one of my social media coaching clients how to use Twitter I tell them the first tweet needs to be something sincere. Don’t use any links at all. Give them a welcome, what you stand for …something that will help them decide to follow you.  This is the tweet I use or something similar:

Welcome! Thank you for checking out my stream. I’ll be sharing __________ information with you. I am passionate about ____________.

You have sent the first tweet, the tweet that lets them know who you are!  Now, go out and find some content that backs up this tweet and tweet it. Content that you can share that is information related to your business, what you’ll be sharing and what you are passionate about.  Make sure and send out at least three others tweets. I realize you might be new to Twitter and you will not be tweeting as much as an experienced user, that’s ok, but do make sure and check your Twitter daily and tweet.

Realistically, you probably have already sent your first tweet and unfortunately you can’t undo that! Are you proud of what you sent? Maybe not ….

You can make up for it.  Send out a few tweets on different days at different times letting those already following you know why they did – who you are and what you are passionate about.  Luckily, Twitter is a timeline and those self-promoting tweets won’t be as visible after you have tweeted awhile.

Make sure you are tweeting to a theme. If you are using Twitter for business you would tweet stuff related to your industry. (i.e. If you are a web designer tweet articles and content related to design, graphic arts, technology trends, SEO related content).

Do mix it up a little and tweet some content about things you are passionate about also! Remember though when you tweet to avoid topics like politics, religion and profanity. When you are growing your following on Twitter you don’t want to tweet stuff that would make your potential follower decide not to follow or something that would make a follower unfollow!

That’s it for Twitter Business Success Tip #2. What I thought was going to be a very short blog post ended up a very long blog post.  Hope you don’t mind!

It’s your turn – share your first Tweet success stories and horror stories. We all learn from each others’ mistakes after all!

(P.S.: People really don’t want to know what you are eating – keep those tweets to yourself, unless of course you consider yourself a foodie and want to share a great place you just checked out.)

Twitter in Business for Success Tip #1

Want to know the secret to my Twitter success, so you can apply it to your Twitter business marketing strategy?

You are not alone in the quest to learn how to use Twitter in business better and more effectively to succeed in marketing your business. Several weeks ago, Fred Campos of Fun City Social Media and I got together to honor Social Media Day and presented a joint presentation, Facebook vs. Twitter.  The attendees gave us excellent feedback and really seemed to enjoy learning about both Facebook and Twitter, how they work together and separately in marketing your business.

The presentation flowed quite well, I gave a brief overview of the different types of Online Marketing and when you might want to use of them. I then dove right into My Twenty Tips for Twitter Success.  Each tip I shared included an explanation of how businesses could apply it to their social media marketing campaign and how I applied it to achieve my Twitter success.  In August of 2009, I had about 200 Twitter followers. By October of 2009, I had built this up to around 4000 and now I have over 18,000.  It is important that I tell you I grew my following using organic tactics only, being real, having genuine conversation with my followers (I really consider them my friends). The 20 tips I am going to share over the next series of blog posts will help you achieve this same Twitter success if you apply them effectively.

First, I want to share with you a little about Fred’s presentation on Facebook Marketing. Most of the tips I shared in My Twenty Tips to Twitter Success can be applied to your social networking strategy on multiple platforms, so it played well into the kind of content you would share on your Facebook Business Page also.

One of the tips Fred shared that really got my attention was a strategy to grow the “Likes” on your Facebook Business Page. He said “While logged in as your page, go to other Facebook Business Pages that would compliment your services and strategic partners and post messages on their wall. Also, go to pages that your ideal customer would frequent and post wall messages there too.” He advised “be sincere in the messages you post, don’t’ try to sell, or be spam like, give them a compliment so the page will leave your comment on their wall”.  The fans that frequent their page will see your wall post, most likely click on it, and go “Like” your page.  I started using Fred’s strategy to grow some of my pages and my clients’ pages. It works. To read more about this tactic, Fred’s business partner, @FunCityGal, wrote a blog post. Check it out!

I know … I know …. You are reading this post because you want My Twenty Tips for Twitter Success and you want all 20 tips right now.  You want Twitter success now … Patience, my friend, I am writing an eBook with all twenty tips for Twitter business success and how to apply each one.  It will be available for download shortly and you can have all 20 Tips pronto.  In the meantime, it will be a blog post at a time …

1^st tip to achieving Twitter success:

Register your account, SEO Optimize your Twitter Bio, and Upload a Profile Picture

What name should you use to register your Twitter username? If you are your business, i.e. coach, speaker, etc. register your Twitter id in your name.  If your business provides a service such as dry cleaners, jewelry store, restaurant, etc. register the Twitter id in the business name. 

Still need help deciding? Answer this question – What do you want to brand? You or your business? You can always take a poll and ask your friends how they would look for your particular service online.  You can always register multiple Twitter ids. I would suggest if you are new to Twitter to master its use with one Twitter id, before making it more complicated by managing more however.

How do you SEO Optimize your Twitter Bio? Use keywords to describe you or your business. Think of this as a short bio using the keywords in your industry that others would search for to find you or your service. If you have room include the state you live in if your service is for a particular area only (i.e. serving Texas.).

I don’t like my headshot and am still waiting on the company logo. You would like to use a picture of something else temporarily, perhaps a default Twitter avatar or picture taken of you from a distance.  Don’t make this mistake! If you use a default Twitter avatar people that are considering following you will not take you seriously. They will decide you are a spammer and either decide not to follow you or unfollow you if they already have.  I personally don’t follow/unfollow anyone who doesn’t have a real picture for their Twitter avatar.

Should you use your picture or your company logo? That depends on what your Twitter id is that you registered. If you registered the Twitter username as your name, use your headshot, if you registered under the business name use your company logo.

That’s it for Twitter Business Success Tip #1. Now go out and check to make sure you are following these suggestions closely.

It’s your turn … Don’t forget to comment below about what you have learned about this part of the process. Your thoughts and feedback are just as important as mine!

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